Privacy Policy
Last updated: March 2026
ThinkSafe Ltd. ("ThinkSafe", "we", "us", "our") operates the ThinkSafe Go and ThinkSafe Field Data mobile applications and web platforms (collectively "the Service"). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use any ThinkSafe application.
By using our Service, you agree to the collection and use of information as described in this policy.
Who We Are
ThinkSafe Ltd. is a New Zealand-registered company providing health and safety consultancy and compliance software services.
Website: www.thinksafe.co.nz
Email: info@thinksafe.co.nz
Phone: 0800 600 004
Address: New Zealand
Information We Collect
Account Information
When your account is created, we collect your:
Full name
Email address
Phone number (optional)
Role within your organisation
Health and Safety Records
When you submit forms through our applications, we collect the information you enter, which may include:
Descriptions of hazards, incidents, near misses, and safety observations
Site inspection results and corrective action records
Pre-start meeting attendance records
Critical risk verification records
Job hazard analyses and site specific safety plans
Equipment and plant inspection records
Training and induction records
GPS coordinates at the time of submission
Photos taken or uploaded during form completion
Digital signatures
Licence and Certification Records
If your organisation uses licence tracking, we collect:
Licence type, number, and issuing authority
Issue and expiry dates
Photos of licence cards
Visitor Information
If your organisation uses QR code visitor sign-in, we collect visitor names submitted through the public sign-in page.
Technical and Usage Data
We automatically collect certain technical information when you use the Service, including:
Device type and operating system version
IP address
App version
Error logs and crash reports
Date and time of activity
How We Use Your Information
We use the information we collect to:
Provide and operate the ThinkSafe applications and platform
Send authentication emails and login codes
Send notifications about overdue corrective actions, high-risk hazards, and expiring licences
Generate PDF exports of form submissions
Provide health and safety support services as part of your ThinkSafe membership
Monitor and improve the reliability and performance of the Service
Comply with our legal obligations
How We Store Your Information
Your data is stored securely on Microsoft Azure infrastructure located in Australia (Australia East region). We implement the following security measures:
Encrypted data transmission (TLS/HTTPS)
Encrypted database connections
Role-based access controls
Multi-tenant data isolation — your organisation's data is never accessible to other organisations
Private file storage with time-limited access tokens for photos
No method of transmission over the internet or electronic storage is 100% secure. While we use commercially reasonable means to protect your information, we cannot guarantee absolute security.
Third-Party Service Providers
We use the following third-party services to operate our applications. These providers process your data only as necessary to deliver their services on our behalf and are contractually obligated not to use your information for any other purpose.
Microsoft AzureCloud infrastructure, database, and file storagehttps://privacy.microsoft.com
SendGrid (Twilio)Transactional email delivery
https://www.twilio.com/legal/privacy
We do not sell your personal information to any third party.
Data Retention
We retain your personal information for as long as your organisation holds an active ThinkSafe account. Health and safety records may be retained for longer periods where required by applicable health and safety legislation.
When an account is closed or deleted, your personal data is removed from our systems within 30 days, except where we are required to retain it by law.
Your Rights
Under the New Zealand Privacy Act 2020, you have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information (subject to legal retention requirements)
To exercise any of these rights, contact us at info@thinksafe.co.nz.
Account Deletion
You can request deletion of your personal account data at any time by:
Using the Delete Account option within the app (Settings → Delete Account), or
Contacting us at info@thinksafe.co.nz
Requesting account deletion removes your personal profile and login access. Your name, email address, and phone number will be permanently deleted. Health and safety records you have submitted remain on the system as they form part of your organisation's compliance records and are owned by your employer, not your personal account. These records are required to be retained under the Health and Safety at Work Act 2015.
Account deletion is not cancellation of your organisation's ThinkSafe membership. For queries about your service agreement or membership terms, contact us at info@thinksafe.co.nz.
Children's Privacy
Our applications are professional workplace health and safety platforms intended for use by employees and contractors in a work context. We do not knowingly collect personal information from anyone for non-work purposes. If you believe a minor has submitted information inappropriately, please contact us at info@thinksafe.co.nz and we will take appropriate action.
Location Data
Our applications may request access to your device's location to capture GPS coordinates at the time of a form submission. Location data is only collected when you actively submit a form — we do not track your location continuously or in the background. You can deny location permission at any time in your device settings, though some form fields may be unavailable as a result.
Camera and Photo Library
Our applications may request access to your device camera and photo library to capture or upload photos as part of form submissions and licence records. Photos are stored securely in our private file storage and are only accessible to members of your organisation.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy at this URL. The date at the top of this page reflects when the policy was last updated. Continued use of our applications after changes are posted constitutes acceptance of the updated policy.
Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal data:
ThinkSafe Ltd.
Email: info@thinksafe.co.nz
Phone: 0800 600 004
Website: www.thinksafe.co.nz
Freephone: 0800 600 004
E-Mail: info@thinksafe.co.nz
